Returns and Warranty


We know what you’re thinking - does Sundaze actually work? Which is why you’re covered by a 30 day money back guarantee. So you have 30 days to test your device and if for some reason you don’t love it, you get to return it for free.

How it works

  1. You'll reach out to us via our contact form on our website. Be sure to include your name, email, order number, and what product you'd like to return. If you would like to return a product, please send us a message within 30 days of delivery. We do not accept returns after this timeframe.
  2. We'll issue you a return label via email.
  3. You'll pack the product and ship it over.
  • Please try to use the original box it came in, but a different box or shipping bag works.
  • Please include EVERYTHING in your Sundaze kit, including the wash bag, power bank, cable, and shorts.
  • Shipping should take 5-8 business days for US orders, and 6-18 business days for international orders.
  • IMPORTANT: please ship your return within 5 days of receiving the return label.

Once we receive the product, we'll issue you a refund in the original form of payment, usually within 1-2 business days. Processing time will depend on your credit card policy.

If you have any questions, please contact

The fine print: We reserve the right to refuse returns or exchanges from customers who we believe are attempting to abuse our return policy.


We offer 1 year warranty on the technology - the heating elements, and the power bank. All of our products are subject to quality control, and our warranty provides a guarantee against manufacturer defects. Please notify us by using our contact page within 2 months of noticing any defects. We will offer to replace or fix the product.

Please note that the warranty does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. However, if you do have an issue with your product, please let us know.

Free Shipping

on all domestic orders over $50

1-year warranty

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Designed in California

Free Returns

30 day money back guarantee